Aquarius

Watch how it works

Only bookings paid through Maya can be changed or refunded online. Jump to changing a trip or requesting a refund.

Move a passenger to another voyage or a higher accommodation on the same route.

1
Open My Bookings and find a paid booking.
2
Choose "Change trip" on the booking card.
3
Pick the passenger to move. One passenger per change.
4
Pick a travel date, then a voyage and accommodation. Only the same route is offered, and cheaper accommodations are not shown.
5
Review the revalidation fee and any fare difference.
6
Choose "Pay & Revalidate". Your new seat is held for 20 minutes while you pay through Maya. If nothing is owed, the change is confirmed right away.
7
Your current ticket is replaced by a new one. We email the new ticket to you.

You can move to the same accommodation or a higher-priced one, on any open voyage of the same route.
A revalidation fee applies: a percentage of your current fare, lower before your original departure and higher after it. Upgrading on the same voyage has no fee.
Your new seat is held for 20 minutes while you pay through Maya.
Once paid, your current ticket is replaced by a new ticket and can no longer be used to board.

Cancel one or more tickets on a paid booking and get the fare back, less any surcharge.

1
Open My Bookings and find a paid booking.
2
Choose "Request refund" on the booking card.
3
Tick the passengers you want to refund. Each row shows the estimated refund.
4
Pick a reason, add a short note, and enter a contact number.
5
Review the estimated refund total.
6
Choose "Cancel tickets and request refund". The tickets are cancelled and the seats released immediately.
7
Track the request under My Refunds. It is reviewed within about 3 working days and paid back to the Maya account or card you used.

Submitting a request cancels the selected tickets immediately and releases the seats. This cannot be undone.
Refund requests are reviewed manually and usually take up to 3 working days.
Refunds are returned to the Maya account or card used to pay for the booking.
A surcharge may apply depending on how close to departure you request the refund.
You will receive an email every time the status of your request changes.